Reference

Terms & Conditions That Keep Your Account Safe

When you open an account with ombak126 slot, you're agreeing to the terms that protect both your wallet and your play.

Account Registration RulesDeposit & Withdrawal PolicyAccount Verification Steps
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ombak126 slot Terms & Conditions That Keep Your Account Safe
HELP WITH YOUR ACCOUNT

How to Reach Us About Terms Questions

Live Chat Open the chat bubble in the bottom right of the lobby.
Email Support Send your question to [email protected] with your account email and a clear description of…
In-Lobby Help Head to Account Settings, then Help & Support.
ACCOUNT & DATA SECURITY

How We Protect Your Information Under These Terms

Identity Verification

Before your first withdrawal, we verify your identity using the details you provided at sign-up. We may ask for a photo ID and proof of address. This happens on-screen in your Account Settings under Verification. It usually takes 1–4 hours; our team works Monday to Sunday, 09:00 to 22:00 Western Indonesia Time.

Data Retention

We keep your account data, transaction history and verification records for seven years after account closure or final withdrawal. This covers all deposits via DANA, OVO, GoPay and QRIS, all table and slot activity logs, and all chat support messages. You can request a copy of your data anytime via the Help form.

Deposit & Withdrawal Logs

Every deposit and withdrawal is recorded with timestamp, method, amount and status. You see this in your Wallet History tab on desktop; on mobile, tap the three-line menu, then Wallet, then Transactions. We keep these records indefinitely for compliance with anti-money-laundering rules.

Password & Device Security

When you set your password during sign-up, use at least 12 characters with mixed case and numbers. We encrypt it and never ask you to share it. If someone accesses your account without permission, contact support immediately. We'll disable any unrecognised sessions and walk you through account recovery.

Cookies & Tracking

We use cookies to keep you logged in, remember your lobby preferences and detect fraud. When you log in, your browser stores a session cookie valid for 24 hours of inactivity; after that, you'll log in again. You can see and delete cookies anytime in your device settings; clearing them may log you out.

Request Changes to Your Data

To update your registered address, email, or phone number, go to Account Settings, then Personal Info. Changes take effect instantly. To request permanent deletion of your account and all linked data, file a formal request through the Help form; we'll process it within 30 days, where local law permits.

Your Terms & Conditions Questions Answered

We verify every account holder's identity before the first withdrawal. If we detect false details — name, address, phone or email — we'll freeze your account and any pending payouts. You'll need to contact our compliance team to correct it. Repeated false information may result in permanent account suspension.

No. One person, one account. If we find multiple accounts linked to the same email, phone or payment method (DANA, OVO, GoPay or QRIS), we'll close all but one and hold any winnings until the issue is resolved. Creating duplicate accounts violates our terms and may result in a permanent ban.

Deposits via DANA, OVO, GoPay and QRIS must be at least Rp 50,000 and up to Rp 50,000,000 per transaction. Withdrawals go to the same method you deposited from. Minimum withdrawal is Rp 50,000. Most withdrawals clear within 2–24 hours; bank transfers may take one business day, depending on your bank's processing time.

Log out immediately from all devices, then contact live chat or email support with your account email and the suspicious activity details. We'll lock your account, review your session log, disable any unauthorised logins and help you change your password. Do this as soon as you notice anything unusual.

Yes. Go to Account Settings, then Account Closure. You'll see options to suspend your account temporarily or request permanent deletion. Temporary suspension freezes your account for 7 days; you can reactivate it anytime. Permanent deletion removes your account after 30 days; we'll delete your data in line with our retention policy, where local law permits.

We use bank-level encryption for all DANA, OVO, GoPay and QRIS transactions. Your payment details are never stored on our servers after the transaction completes. Verification happens through your payment app or bank; you'll see the transaction request and approve it directly. We never ask for your PIN or OTP.

Check your Wallet History on desktop or the Transactions tab on mobile — you'll see every deposit and withdrawal with exact timestamp and amount. If something looks wrong, contact support with your transaction ID within 30 days. We'll investigate and respond within 5 business days. If we can't resolve it, dispute escalation goes through our compliance team.

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